Sell on WhatsApp? DeskcommCRM Turns AI Into Your Sales Rep
Pain first: if you sell over WhatsApp (e-commerce, clinics, realtors, freelancers) — messages piling up, leads going cold, pipeline in your head? DeskcommCRM systematizes ‘selling over chat’: self-host a ‘WhatsApp business console’ where AI answers, qualifies, and advances sales — handing off to humans when it matters.
A WhatsApp Sales OS
DeskcommCRM is a self-hosted ‘WhatsApp sales operating system’ — inbox, CRM, AI sales assistant, automations in one. AI isn’t decoration: it operates your CRM — replying, moving pipeline stages, logging customers. A first-class salesperson, not a chatbot.
| Feature | Plain English | Quick take |
|---|---|---|
| WhatsApp inbox | Human + AI side by side | The foundation |
| AI operates CRM | Replies, moves pipeline | Most stunning |
| Self-evolving AI | Closed chats become knowledge | Smarter daily |
| Kanban pipeline | Progress at a glance | Sales essential |
| Automation rules | Auto-assign inbound | Time saver |
| Multi-number | QR or Meta official API | Flexible |
| One-click updates | Backup→update→auto-rollback | Painless ops |
| Multi-tenant privacy | Isolation + audit logs | Compliant |
Why the Author Built It
Rafael Melgaço, Brazilian developer (‘waking human potential with AI’). Desk + comm(erce) — the whole sales operation on ‘one desk.’ Started as e-commerce CRM; the community took it to clinics, realtors, info-products — a product grown by its community, from real demand.
Kommo, Intercom, or This?
| DeskcommCRM | Kommo | Intercom | |
|---|---|---|---|
| Self-host | Fully | SaaS | SaaS |
| Monthly fee | Zero | Subscription | Subscription |
| AI-CRM depth | Native | Plugin | Plugin |
| Data | Yours | Cloud | Cloud |
No monthly fees, no crippled features, your data in your hands — its hardest selling point.
Trust Check
An indie developer, but product maturity beyond personal projects: partnership with HostGator Brazil for one-click installs, full ops scripts. ‘No SSH needed’ is its promise to non-technical users. VISION.md documents the journey, openly.
Where It’s Headed
Public MCP, niche templates (clinics/realtors), VTEX/Shopify integrations — AI as a full sales participant, not just support.
Install
| Path | Best for | Difficulty |
|---|---|---|
| Install script (detailed) | VPS users | ★★ |
| Local dev | Developers | ★★★ |
git clone https://github.com/melgarafael/DeskcommCRM.git && cd DeskcommCRM
bash hostgator-setup-kit/install.sh # idempotentGotchas: database needs baseline.sql (not migrations); Supabase free tier has no auto-backup — schedule cron; WhatsApp ban risk — enable built-in anti-ban.
FAQ
- Q: For whom? A: WhatsApp-commerce markets (Brazil first, but any WhatsApp seller).
- Q: Replaces humans? A: No — AI handles routine + triage, hands off with audit trail.
- Q: Docs language? A: Brazilian Portuguese first (English in progress).
‘AI-first’ or ‘hands-on-everything’ camp? Comment which — and your industry.
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